1. What systems are described here? What valuable information
do they provide?
Robust computerized system and
Information system. Both systems have replication between the servers at
headquarters and the client’s branches. Interaction between both parties allows
the data aggregate to create the most update database version. The most recent
version of the client list, new shipping contracts and truck’s availability
will be shared during the transmission message. Thus, the customer is allowed
to deal with any branches at any time. Furthermore, the recipient branch will
create a receipt entry on the system upon arrival of the truck and then a Short
Messaging Service communication (SMS) is create and sent to the customer,
who will then go to the destination branch to receive the car.
2. What value did the IT/IS investment added to Albassami?
Information Technology/Information
System investment help Albassami to conduct all the business processes. The
shipping information system will trigger the transmitting of the information
from all the branches to the HQ and then the information will be shared and
sent back to all branches. Management team will then extracted the knowledge
from the central database and enabled them to make sound investment and
operational decisions. Therefore, the business is able to be maintained its
success and leadership in the Kingdom.
3. How did
implementing the Shipping Information System address the business needs and
information requirements of Albassami?
Shipping Information System which
includes information about the output of the vehicle’s tracking
information that allowed a better audit on all drivers’ behavior.
Moreover, the system also provides standard reports to top management and
head sectors about all the productivity branches, more accuracy to identify the
need for different regions and thus proper budget allocation. On the other
hand, linking the data of vehicle maintenance centers with the transportation
services helps to improve company performance and customer service. Lastly, the
Shipping Information System used at Albassami also maintains all the sender
information such as the sent car, the truck number, the sender and receiving
branches, and it also send an SMS to the client acknowledging the arrival of
the car. In a short word, Shipping Information System is essence to all the
company, the cooperation and interaction between employees is needed whenever
conduct this system.
